Crisis Communications: Today at 11.37am The Sydney Morning Herald reported that an attack on the Family Planning NSW website potentially exposed the personal information of up to 8000 clients, including women who have booked appointments or sought advice about abortion, contraception and other services over the past 2½ years. Read More While Family Planning NSW had notified each person in their database about the breach and set up a phone hotline and dedicated contact email there was a lack … [Read more...]
Qantas Dispute and Social Media
With the Qantas lockdown in full swing social media platforms are abuzz with commentary. On Facebook this evening the following wordcloud was developed using fan feedback from the 10pm Qantas posting. Also the picture at right was uploaded to the photo file on their Facebook page. It will be interesting to see if consumers start uploading pics of themselves stranded at airports. Conversations from the wordcloud above centred on the CEO, Joyce, the unions and words such as 'shame' and 'shares' … [Read more...]
Kelloggs (US) cereal recall: Lessons for online crisis communications
Yesterday Kelloggs (US)voluntarily recalled a variety of cereals due to a strange odour. But how are they faring with regard to online crisis communications management? First up a check of their website shows a recall message on the homepage so they are off to a good start. Within the recall message there are a range of well crafted FAQs regarding the recall. Viewing the Australian Kelloggs website there is no mention of the recall yet Australians hooked into Twitter and reading about the … [Read more...]
Communicating Health Risks – Swine Flu Online
Over a sunday breakfast that included a BLT I opened the papers to read about the outbreaks of Swine Flu. Over the course of the day it was clear that this flu was spreading and discussion online ramped up. Swine Flu received its own Hash Tag on Twitter evidence of growing interest and Mashable wrote an excellent post about the best way to stay on top of the issue. There is no doubt that the introduction of innovative technologies used by authorities such as the CDC (such as Mashups of … [Read more...]