Poor Dave Caroll his guitar gets smashed up on a flight with United Airlines and he has to foot the $1200 bill.
He talked to every UA mployee he could get his hands on through the phone and at the airport, each one just passed the blame onto someone else. In the end, he was told that he would not be receiving compensation for all of those repairs he paid for.
In the end Dave wrote a song about the experience – no doubt very negative pr for UA.