Posts Tagged with: social media sla

SLA for Social Media?

By Posted in - Online Communities & Social Media on January 27th, 2010 0 Comments

IT companies have SLA (service level agreements) for their clients in terms of responsiveness but do social media strategists also have them? If you are tweeting on behalf of your client (and while this is not ideal  it may be necessary due to the squeeze on marketing depts) do you say how regularly you will […]

Read More →